Frequently Asked Questions

Useabot combines product knowledge, real-world robotics experience, manufacturer and industry relationships, and professional deployment and integration capabilities.

We can support customers throughout the robotics lifecycle, including:

• Needs assessment and product selection
• Customized quotations and procurement
• Shipping and logistics coordination
• Remote and on-site deployment
• Configuration, mapping, testing, and training
• Workflow and facility planning
• Software, API, SDK, cloud, and AI integration planning
• Multi-location and fleet deployments
• Troubleshooting and manufacturer coordination
• Warranty assistance, replacement parts, and ongoing professional support

If a less expensive robot better fits your needs, we will tell you. If a requested product is not appropriate for your intended application, we will explain why and help you evaluate alternatives when possible. Our objective is long-term customer success.

Useabot serves individuals, families, small businesses, growing companies, enterprise organizations, healthcare providers, dental and medical practices, schools, universities, libraries, restaurants, hotels, manufacturers, warehouses, research organizations, robotics developers, technology companies, government agencies, nonprofit organizations, and Fortune 500 companies.

Our expanding catalog includes robotic solutions for:

• Telepresence and remote presence
• Reception and customer engagement
• Education and research
• Healthcare and dental environments
• Hospitality, restaurant service, and delivery
• Logistics, warehousing, and material movement
• Manufacturing and collaborative automation
• AI-assisted applications
• Mobile service robotics
• Collaborative robots, also known as cobots
• Humanoid robotics

Product availability, configurations, accessories, software, and supported capabilities may change as manufacturers release new technologies.

Useabot's online catalog currently features robotic products and solutions from brands including AgiBot, temi, Unitree Robotics, and Elite Robots. We also work with additional manufacturers, distributors, software providers, and robotics industry partners based on product availability and project requirements.

The availability of a particular brand, product, configuration, or service is not guaranteed. Manufacturer authorization, geographic restrictions, regulatory requirements, inventory, production schedules, and other conditions may apply.

Unless a listing, quotation, or invoice expressly states otherwise, robots sold by Useabot are new and are supplied through manufacturers, authorized distributors, or other approved supply channels.

Production location, inventory status, configuration, and fulfillment method vary by manufacturer and model.

Possibly. Useabot works with multiple robotics manufacturers, distributors, and industry partners. We may be able to identify or source a solution that is not currently displayed in our online store.

Contact Useabot with your intended application, operating environment, budget, desired capabilities, quantity, location, and preferred deployment timeline.

Yes. We will ask about your objectives, users, workflow, facility, connectivity, technical resources, accessibility needs, desired integrations, budget, and timeline. We can then help you compare appropriate products and identify important requirements before you purchase.

Helpful information includes:

• The problem you want the robot to solve
• Your intended use cases and desired outcomes
• The number and type of users
• The operating environment and facility layout
• Doorway, hallway, elevator, ramp, and floor conditions
• Network, privacy, cybersecurity, or regulatory requirements
• Desired software, API, SDK, or third-party integrations
• The number of robots and deployment locations
• Your approximate budget and desired timeline
• Training, installation, and ongoing support needs

Photos, videos, floor plans, workflow diagrams, and technical documentation may also be helpful for complex projects.

Demonstration availability depends on the manufacturer, product, location, available equipment, and project. A demonstration may be offered remotely, virtually, through manufacturer-provided media, at an available facility, or on-site when feasible.

Travel, shipping, setup, professional time, or other demonstration-related costs may apply and will be disclosed in advance.

Useabot Labs is Useabot's AI software and robotics integration division, officially launching September 9, 2026.

Useabot Labs is being developed to help connect robots with the software, data, AI models, APIs, cloud services, and workflows that allow organizations to accomplish more with robotic hardware.

Depending on project requirements and technical feasibility, Useabot Labs may provide:

• Robotics software consulting and technical discovery
• AI and robotics integration planning
• Workflow analysis and solution architecture
• API and SDK integrations
• Android-based robotics application development
• Cloud and third-party software integrations
• Middleware and data-flow development
• Custom interfaces, dashboards, and operator tools
• Proofs of concept and prototype development
• Testing, implementation, and deployment support
• Ongoing enhancement and technical support

Available services will depend on project scope, platform compatibility, developer resources, manufacturer permissions, licensing requirements, security considerations, and other technical or commercial constraints.

Not necessarily. Custom development depends on the robot's operating system, available APIs and SDKs, manufacturer permissions, technical documentation, hardware capabilities, security requirements, and the customer's intended use.

A paid discovery or technical assessment may be required before Useabot can confirm feasibility, recommend an architecture, estimate costs, or commit to a development schedule.

Potentially. When technically supported and appropriate, Useabot Labs may help connect compatible robots with AI models, enterprise data, APIs, cloud platforms, communication tools, and business workflows.

AI output may be incomplete, inaccurate, delayed, or unsuitable for certain uses. Human oversight, testing, privacy review, cybersecurity controls, and appropriate operational safeguards may be required. No AI-enabled system should be treated as a substitute for qualified professional judgment or used outside its approved capabilities.

Projects involving robots purchased through Useabot are a primary focus, but Useabot Labs may consider work involving other supported platforms. Acceptance depends on technical feasibility, access to the required hardware and documentation, manufacturer restrictions, project scope, scheduling, and available resources.

Projects may be billed hourly, by milestone, through a fixed-fee scope, or through another written commercial arrangement. Discovery, development, licensing, third-party services, testing, deployment, travel, project management, maintenance, and support may be priced separately.

No billable Useabot Labs project work will begin without appropriate written authorization and applicable commercial documentation.

Ownership and licensing will be defined in the applicable agreement or statement of work. Depending on the project, deliverables may include customer-owned components, Useabot-owned reusable technology, third-party software, open-source components, licensed manufacturer technology, or a combination of these.

Customers should not assume that source code, underlying tools, reusable components, models, libraries, or intellectual property are transferred unless the applicable written agreement expressly states that they are.

Pricing varies widely based on the manufacturer, model, configuration, accessories, software, subscriptions, quantity, shipping, tariffs, deployment requirements, and optional professional services.

Current pricing is displayed on product pages when available. For configurable, special-order, imported, enterprise, or project-based systems, contact Useabot for a customized quotation. Prices and availability may change without notice until confirmed in a valid written quotation or completed order.

Yes. Quotations may cover robots, accessories, software subscriptions, warranties, shipping, deployment, integration, training, travel, and other professional services.

A quotation may also include payment requirements, estimated lead times, delivery assumptions, warranty information, validity periods, and project-specific conditions.

Custom pricing may be available for multi-unit purchases, enterprise deployments, schools and universities, healthcare organizations, government agencies, nonprofit organizations, multi-location projects, and large or phased deployments.

Availability depends on the manufacturer, product, quantity, project scope, current promotions, and other requirements.

Third-party financing may be available to qualified customers for eligible purchases. Approval, rates, repayment terms, down-payment requirements, fees, and availability are determined by the financing provider. Useabot does not guarantee approval or specific terms.

Useabot may accept approved purchase orders from eligible businesses, schools, universities, healthcare organizations, government agencies, nonprofit organizations, and enterprise customers.

Purchase orders may require prior approval and may be subject to credit review, payment terms, manufacturer requirements, deposit requirements, and other conditions. Contact Useabot before submitting a purchase order.

Depending on the transaction, Useabot may accept credit cards, debit cards, ACH transfers, wire transfers, approved financing, and approved purchase orders.

Accepted methods, payment timing, deposits, credit requirements, and any disclosed processing fees may vary based on the product, order value, manufacturer, and customer type.

Payment requirements vary by order. Full prepayment is commonly required for online purchases, special orders, imported products, software, subscriptions, and custom-configured systems. Some approved projects may use deposits, milestones, progress payments, or approved payment terms.

The applicable product page, quotation, invoice, agreement, or purchase-order acceptance will control.

Unless otherwise stated, displayed prices generally do not include applicable sales tax.

Shipping, freight, insurance, duties, tariffs, customs charges, brokerage, delivery appointments, liftgate service, inside delivery, installation, travel, software, subscriptions, professional services, and other project costs may be included or charged separately depending on the product and written quotation.

Useabot will identify known charges before an order is finalized whenever reasonably possible. Government, carrier, customs, manufacturer, or destination-related charges can change or be assessed after shipment.

Useabot ships throughout the United States.

International shipping may be considered for select products and destinations. Availability is subject to manufacturer authorization, export controls, import regulations, product availability, regulatory requirements, logistics feasibility, and other applicable restrictions.

Delivery timelines depend on inventory, production, configuration, payment clearance, order processing, destination, carrier capacity, customs, weather, regulatory requirements, and other factors.

Some in-stock products may ship within several business days. Special-order, custom-configured, imported, or advanced robotic systems may require several weeks or longer. Estimated timelines are not guaranteed unless Useabot expressly guarantees a delivery date in writing.

When tracking is available, Useabot will provide it after receiving the information from the manufacturer, distributor, warehouse, freight carrier, or delivery provider.

Large systems may ship through freight or specialized logistics providers, in multiple packages, or through multiple carriers. Tracking detail and update frequency vary.

Depending on the product and project, delivery may occur through a parcel carrier, freight carrier, specialized logistics provider, manufacturer-arranged shipment, curbside delivery, inside delivery, white-glove service, or delivery coordinated with deployment.

Loading-dock access, delivery appointments, liftgate service, stairs, elevators, limited-access locations, inside delivery, unpacking, debris removal, and other services may involve additional requirements or charges.

Inspect the exterior packaging before signing for or moving the shipment whenever possible. Note visible damage on the carrier's delivery record and take clear photos of all sides of the packaging, shipping labels, shock or tilt indicators, and damaged areas.

Keep all packaging materials until you confirm that the product is undamaged and operating properly. Do not operate, assemble, charge, or discard packaging for a visibly damaged product before contacting Useabot for instructions.

Yes, depending on the product, location, schedule, and project requirements. Services may include remote setup, virtual assistance, on-site deployment, installation coordination, mapping, configuration, testing, staff training, enterprise implementation, multi-site rollouts, and post-deployment support.

Professional services are quoted separately unless expressly included in the product listing or quotation.

Potentially. Useabot can help organizations incorporate robots into facilities, workflows, customer experiences, and supported software environments.

Integration depends on the robot, available APIs and SDKs, manufacturer permissions, third-party systems, network environment, cybersecurity requirements, data access, licensing, and intended use. Discovery or a technical assessment may be required before feasibility can be confirmed.

Yes. Useabot may assist with phased deployments, multi-location implementations, standardized configurations, fleet planning, coordinated training, and ongoing rollout management.

The scope and price will depend on the number and type of robots, number of locations, facility readiness, technical requirements, travel, staffing, and deployment schedule.

It depends on the product. Some robots, including compatible temi models, are designed for straightforward user setup and include built-in or manufacturer-provided tutorials. Other commercial, healthcare, logistics, manufacturing, research, collaborative, and humanoid systems may require professional configuration, mapping, testing, integration, and training.

Useabot will discuss recommended deployment and training services before purchase whenever possible.

Requirements vary but may include:

• Reliable Wi-Fi, cellular, or approved network access
• Electrical outlets and an appropriate charging location
• Clear, level operating surfaces
• Adequate doorway, hallway, ramp, and elevator clearance
• Network credentials and IT approval
• A designated project contact
• Access to all deployment areas
• Available employees for training
• Loading-dock or freight access
• Required software accounts and authorized credentials
• Privacy, cybersecurity, safety, facilities, or compliance approvals

Useabot or the manufacturer may provide a project-specific readiness checklist.

Services may include robotics consulting, workflow analysis, AI integration planning, technical discovery, deployment planning, configuration, mapping, testing, software integration, remote and on-site implementation, training, project management, troubleshooting, and ongoing support.

Only when expressly stated on the product page, quotation, proposal, invoice, or agreement. Hardware purchases do not automatically include deployment, integration, custom development, training, travel, or unlimited technical support.

Generally, no. Many professional services are provided hourly or on a project basis. Certain manufacturers or products may separately require software subscriptions, service plans, cloud licenses, maintenance programs, or support agreements.

When travel or other project expenses are required, charges may include professional travel time, airfare, lodging, ground transportation, mileage, parking, tolls, per diem, shipping, equipment, and other approved project costs.

Applicable charges and assumptions will be described in the relevant quotation, estimate, proposal, agreement, or invoice.

Yes. Depending on the product and project, training may include documentation, videos, built-in tutorials, live virtual sessions, remote training, on-site instruction, operator training, administrator training, technical training, and multi-location programs.

No. Inclusions vary by manufacturer and model. Some products include tutorials, manuals, videos, or limited onboarding. Other systems require separately billed professional training.

Eligible temi customers may have access to manufacturer-provided onboarding, subject to the applicable purchase, program terms, and scheduling availability. Contact Useabot to confirm current eligibility and inclusions.

Yes. Training may be designed for multiple users, departments, facilities, or locations. Pricing depends on the number of participants, format, technical level, duration, location, travel, and project scope.

Requirements vary. Some features may work locally, while cloud management, telepresence, remote support, analytics, application downloads, AI services, software updates, or fleet tools may require Wi-Fi, Ethernet, cellular service, or another approved connection.

Customers are generally responsible for providing compatible connectivity, network access, carrier service, data plans, and internal IT authorization unless otherwise stated.

Yes. Certain robots use optional or required subscriptions, cloud platforms, licenses, or remote management services. Pricing, features, renewal terms, and requirements vary by manufacturer and may change.

For compatible temi robots, temi Pro can provide access to advanced individual and business functionality. temi Center is temi's cloud-based management and development platform.

Depending on the current subscription and supported features, capabilities may include robot administration, remote management, application management, analytics, fleet-related tools, and development functionality. Current eligibility, features, prices, promotions, and terms should be confirmed before purchase.

The result depends on the manufacturer and software platform. Subscription-based features may be suspended, limited, or unavailable until renewal. Supported base functionality may remain available.

Review the applicable subscription terms and renewal details before purchasing or allowing a subscription to expire.

Updates may be installed automatically, delivered remotely, managed through a manufacturer platform, or completed with technical assistance. Procedures vary by product.

Custom integrations, specialized updates, troubleshooting, testing, or on-site assistance may require separately billed professional services.

Most new robots sold by Useabot include a manufacturer's limited warranty for eligible defects in materials and workmanship under normal use. Coverage, duration, exclusions, procedures, geographic limitations, labor, shipping responsibilities, and available remedies vary by manufacturer and model.

The applicable manufacturer's warranty terms control warranty coverage.

Extended manufacturer coverage may be available for select products. Availability, duration, price, terms, and eligible models vary. Contact Useabot before ordering to confirm current options.

Depending on the manufacturer's terms, exclusions may include accidental damage, misuse, improper storage, unauthorized repairs or modifications, cosmetic damage, ordinary wear and tear, consumables, unsuitable environments, improper operation, power or network problems, and failure to follow instructions.

The manufacturer or warranty provider makes the final coverage determination.

Contact Useabot with:

• Your name, organization, and order number
• Robot model and serial number
• A detailed description of the problem
• Photos or videos
• Error messages
• The date the issue began
• Troubleshooting already attempted

Useabot may help coordinate the claim, but final eligibility and resolution are determined under the applicable warranty.

Replacement parts, accessories, batteries, and consumables are available for many products through Useabot or the manufacturer. Availability, price, lead time, warranty eligibility, and installation requirements vary.

Certain parts may require professional installation, configuration, hazardous-material shipping, or manufacturer approval.

Depending on the product and issue, Useabot may assist with product questions, troubleshooting, deployment guidance, manufacturer communication, warranty coordination, replacement parts, software assistance, training, remote support, and on-site support.

Basic order-related assistance may be complimentary. Technical consulting, deployment, integration, custom development, training, urgent support, extended troubleshooting, and on-site services may be billed.

Use the website contact form or chat, or email support@useabot.com.

For faster assistance, include your name, organization, order number, robot model, serial number, detailed issue description, photos or videos, error messages, troubleshooting attempted, availability, and time zone.

No. Support availability depends on staffing, manufacturer availability, business hours, issue severity, customer location, scheduling, and any applicable support arrangement. Urgent, after-hours, weekend, holiday, or expedited assistance may not be available and may be billed at a different rate when accepted.

Robots, replacement parts, batteries, accessories, consumables, software licenses, subscriptions, custom orders, and special-order products are generally final sale once ordered.

These products may be manufactured, imported, allocated, configured, activated, licensed, or ordered specifically for the purchaser. Returns or exchanges are accepted only when required by applicable law or expressly authorized by Useabot in writing.

Manufacturer warranty coverage may apply to an eligible defect. Warranty claims are separate from returns and are governed by the applicable warranty terms. Review the product listing, quotation, invoice, and Useabot Refund Policy before purchasing.

Orders are generally final and noncancelable once placed because allocation, production, importation, licensing, activation, configuration, or shipping preparation may begin immediately.

If you believe an order was submitted in error, contact Useabot immediately. Useabot does not guarantee that an order can be stopped, changed, or canceled. Any exception must be expressly approved in writing and may be subject to costs already incurred.

Photograph the shipment and contact Useabot promptly. Include your order number, delivery date, exterior packaging, shipping label, pallet or crate, all visible damage, the product, and any missing items.

Do not discard packaging or operate a damaged product until instructed. Carrier, insurance, and manufacturer reporting deadlines may apply, and delayed reporting can affect available remedies.

Useabot handles customer information in accordance with its Privacy Policy and applicable law. Payments are processed through secure payment providers, and Useabot does not generally store complete payment-card information.

Information may be shared with relevant manufacturers, distributors, carriers, financing providers, software providers, contractors, or service partners when reasonably necessary to fulfill an order, perform requested work, provide support, coordinate deployment, or process a warranty claim.

Data practices vary by robot, manufacturer, application, software platform, connected service, and customer configuration. Customers should review all applicable privacy policies, software terms, security documentation, retention practices, and data-processing terms before deployment.

Organizations in healthcare, education, government, finance, research, and other regulated environments should complete their own legal, privacy, cybersecurity, accessibility, safety, and compliance reviews.

No. Customers are responsible for determining whether a product and its intended use comply with applicable laws, regulations, facility policies, safety requirements, privacy obligations, accessibility standards, employment rules, professional standards, and industry-specific requirements.

Useabot does not provide legal, medical, tax, accounting, cybersecurity, or regulatory-compliance advice. Customers should consult appropriately qualified professionals regarding these matters.

Only the capabilities expressly stated in the applicable manufacturer documentation and written sales documents should be relied upon. Demonstrations, prototypes, roadmap items, beta features, third-party services, AI-generated output, and future integrations may change, be unavailable, or perform differently in the customer's environment.

Customers should validate critical workflows before broad deployment and maintain appropriate human supervision, safety procedures, and contingency plans.